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Shipping Info

General Shipping

Shipping rates will be calculated by weight and dimensions and shipped via UPS.

Flat Rate Shipping (continental 48 states)

Kayaks - We are no longer shipping kayaks. They are available for pickup at our store in Palm Harbor, FL 

Electric Bikes and Scooters - Currently available only for pickup at our Palm Harbor, FL store.

Shipping Time

Transit time will vary based on the shipping distance.

Orders received by 2:00 pm for in-stock items will ship within 1-2 business days in most cases. Orders received after 2:00 pm for in-stock items will ship within 2-3 business days. 

Orders are not processed or shipped on major holidays. Processing times may be longer for certain products and will be noted on the website. 

Most orders for accessories and apparel will ship with parcel carriers like USPS, FedEx or UPS. Orders for kayaks and SUPs will ship by common freight carrier. 

Upon shipment, you will receive an email containing the tracking number(s) for your order. Please allow 24 hours for tracking numbers to activate. 

Kayak Shipping Time

We use a shipping carrier for kayaks that specializes in SAFE, DAMAGE-FREE deliveries. What this means is that you won't get a kayak with a forklift puncture in it! 

The extra care does come with a bit of added shipping time however. Expect your transit time after the kayak leaves our warehouse to be 14 business days or more. 

You will receive a shipment tracking email when your kayak ships. From there, you'll be able to stay up to date and know when you'll get your new boat. 

Receiving Your Shipment

For small parcel deliveries, all boxes should be opened and inspected to ensure a complete delivery. Please note that multi-piece orders may ship separately from one another. 

For large packages like kayaks and SUPs, please inspect your delivery before signing for it. If there is any evidence of damage, be certain to make note of the damage on the delivery receipt, and contact us at info@baycityoutfitters.com immediately.